Customer Service: +1-855-704-6348 Removal Guide

Customer Service: +1-855-704-6348 is a program that modifies Windows Shell configuration so that the system could not load your usual desktop. If you want to gain control over your computer, you can slide below the article and remove the malware with the provided instructions. We are one hundred percent sure that the software’s shown alerts are fake. If you keep reading the article, you will find out how it manages to lock the screen and display pop-ups. According to our research, the application’s creators might have a plan to swindle users’ Product keys, or sell them overpriced programs. Thus, users should pay no attention to the software’s requests and remove it as soon as they can.

Customer Service: +1-855-704-6348 could be installed without your permission, or it might come with bundled installers that are distributed through doubtful websites. As it settles in, the application should create a folder titled as “update” in the C:\Program Files (x86) or C:\Program Files directories. This folder should have an executable file named as activate.exe. This particular file is responsible for your locked screen and the fake pop-ups.

Typically, when a user turns on his computer, the system launches explorer.exe. That is because the Shell value name, which can be found in the HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon or HKCU\Software\Microsoft\Windows NT\CurrentVersion\Winlogon paths, has a value data that says explorer.exe. In other words, because of these settings, user’s computer is supposed to load the explorer.exe file that has the configuration of your usual desktop. However, Customer Service: +1-855-704-6348 replaces explorer.exe with activate.exe.

Unfortunately, the screen set by this malware does not allow you to use your computer. The first fake pop-up imitates a legitimate Product Key verification prompt. The text in it suggests where you should look for your Product Key, and it has a box where you are supposed to insert it. The second pop-up is rather annoying as you might be unable to close it. Apparently, you have to click the x button multiple times. The text in the second pop-up warns users that their Windows copy is not genuine. Also, it suggests that you give a call to a so-called technician at +1-855-704-6348.

Of course, this telephone number cannot connect you with the Microsoft support team. Nevertheless, people who are behind this scam might tell you otherwise. The worst part is that they might convince you to purchase their recommended pricey applications or remote technical support. Of course, you do not need either of these things because there is nothing wrong with your computer, except the malicious program that you should remove as soon as possible.

Deleting the program might require some patience and time as you will have to complete several tasks. For starters, your computer should be running a process called activate.exe (32BIT). Users should kill this process through the Task Manager. Then you will have to replace modified Shell value data in the Registry Editor. Also, it is essential to delete other Registry entries and folders that were created by Customer Service: +1-855-704-6348.

To make it easier for you, we prepared a step by step removal guide that is located below. After you erase Customer Service: +1-855-704-6348, it would be a good idea to install a reliable antimalware tool too. It could help you clean your system of other possible threats, and it would protect it from similar malware in the future. If you still have some questions, you can write a comment or reach us through social media

Delete Customer Service: +1-855-704-6348

1. Press the CMD button that is located on the left side of the screen.
2. Type tasmgr in the Command Prompt and click Enter.
3. Open the Processes tab and kill a process called activate.exe (32BIT) by clicking the End Task button.
4. Go to the Command Prompt again.
5. Type start regedit, press Enter.
6. Find given path in the Registry Editor: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon
7. Locate value name Shell, then right-click it and select Modify.
8. Type explorer.exe in the value data box and click OK.
9. Navigate to: HKCU\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
10. Right-click Shell value name, and select Modify.
11. Again type explorer.exe and click OK.
12. Find this path: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
13. Find a key titled as Update, right-click it and press Delete.
14. Open the Explorer and type C:\Program Files (x86) or C:\Program Files
15. Locate a folder titled as update, right-click it and choose Delete.