Do you know what happens when firstname.lastname@example.org Ransomware invades the Windows operating system? This infection scans it to find personal files, and then it encrypts them. During the process, the data of the files is changed to render them unreadable. Originally, encryption was invented to lock the data within the files that their owners wanted to keep private. Now, cyber criminals are using the same instrument to corrupt files and deny their owners access to them. This is done so that a ransom could be demanded in return for a decryptor. In our case, it is presented as a “decryption tool.” We do not know how much the attackers want, but even if the sum was small, we would not recommend paying it. You will learn more about that, as well as how to delete email@example.com Ransomware, if you keep reading. Note that the comments area is open, and so if you have questions – post them there.
The malicious firstname.lastname@example.org Ransomware belongs to the Crysis/Dharma Ransomware family, just like email@example.com Ransomware, firstname.lastname@example.org Ransomware, and quite a few other threats. They are practically identical, but the emails of their attackers change, and that is what is represented via their names. The attackers behind email@example.com Ransomware, of course, use “firstname.lastname@example.org” as the only channel of communication. This email address is introduced to the victims of the infection via the ransom note that is delivered using a window that pops up soon after encryption. However, victims might also notice it included in the extension that is attached to the corrupted documents, archives, photos, and other personal files. If you find an encrypted file, do not bother removing the “.id=[unique ID].[email@example.com].fire” extension because that will not solve your problem. Unfortunately, deleting the infection will not help either.
The creator of firstname.lastname@example.org Ransomware wants you to email them so that they could demand a ransom from you. You have to think hard if you want to take this step. Of course, no one can force you to pay the ransom if you contact the attackers, but you could be exposing yourself to the possibility of getting flooded with malicious emails in the future. The attackers could even send you a malicious file posing as the decryptor. Obviously, you want to avoid that. Therefore, if you choose to communicate with the attackers, make sure you know what you are doing, and always be cautious about the messages you receive. As for the ransom, paying it would be a mistake. There are no guarantees that you would get the decryptor in return. There are also no guarantees that the tool would work if you were provided with one. Our research team has encountered many encryptors in the past, and, unfortunately, the victims almost never get their files back. They get their files back only when third parties create working decryptors, and that has not happened yet. It is possible that a free decryptor will not emerge at all.
You might be focused on getting your files back, but you need to focus on getting rid of the infection and securing your personal files and operating system. The instructions below do not reveal the name or location of the launcher file because that is unknown. The remaining files can be erased manually. Of course, if you choose this path, you will need to erase other threats and secure your system on your own as well. Why bother? Instead, implement an anti-malware program you can trust, and it will quickly secure your system and automatically remove email@example.com Ransomware along with other potentially active threats. Once your system is clean and secure, check if any of your personal files remain intact. Maybe firstname.lastname@example.org Ransomware did not do much damage at all? If there are any files that escaped the threat, back them up immediately. Use external drives or cloud storage to create copies that you will be able to access and use in case anything bad happens to the original copies.
N.B. If you are not excited by the idea of having to face and remove ransomware again, install reliable security software, and ALWAYS remain cautious. Note that email@example.com Ransomware can successfully enter Windows systems via spam emails and RDP backdoors.