By Kristopher

How to Remove TrustCleaner

Updated Jul 5, 2006

TrustCleaner is rogue anti spyware that may show fake security alerts about your PC being infected with spyware. TrustCleaner may popup fake warnings to try to trick you into buying a “full version” of their antispyware software to remove the supposed parasites and threats on your computer. TrustCleaner may infect your computer by installing itself through exploits and security holes and Trojans, similar to other rogue anti spyware programs.

Do You Have TrustCleaner?

When you’re infected with badware — whether it’s TrustCleaner, spyware, adware, a Trojan, or a virus — there are a few key symptoms. Have you noticed…

  • Slow computer performance: It just takes one parasite like TrustCleaner to slow your computer dramatically. If your PC takes longer than usual to reboot, or if your Internet connection is unusually slow, you may be infected with TrustCleaner.
  • New desktop shortcuts or switched homepage: Badware like TrustCleaner may change your Internet settings to redirect your homepage to another site. Badware can even add desktop shortcuts to your PC.
  • Annoying popups: Badware can bombard your computer with popup ads, even when you’re not online. Through these popups, you may be tricked into downloading more spyware.

How to Remove TrustCleaner Manually

TrustCleaner warning Before we get started, you should backup your system and your registry, so it’ll be easy to restore your computer if anything goes wrong.

To remove TrustCleaner manually, you need to delete TrustCleaner files. Not sure how to delete TrustCleaner files? Click here, and I’ll show you. Otherwise, go ahead and…

Detect & Delete TrustCleaner processes:

trustcleaner.exe
uninstall.exe

Uninstall TrustCleaner files:

tcd.sys
whitelist.cfg
xas.dat
trustcleaner.lnk
uninstall.ln

Remove TrustCleaner registry values:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TrustCleaner
HKEY_ALL_USERS\Software\TrustCleaner
HKEY_ALL_USERS\Software\TrustCleaner\Options

Note: In any TrustCleaner files I mention above, “%UserProfile%” is a variable referring to your current user’s profile folder. If you’re using Windows NT/2000/XP, by default this is “C:\Documents and Settings\[CURRENT USER]” (e.g., “C:\Documents and Settings\JoeSmith”). If you have any questions about manual TrustCleaner removal, go ahead and leave a comment.

How Do You Remove TrustCleaner Files?

Need help figuring out how to delete TrustCleaner files? While there’s some risk involved, and you should only manually remove TrustCleaner files if you’re comfortable editing your system, you’ll find it’s fairly easy to delete TrustCleaner files in Windows.

How to delete TrustCleaner files in Windows XP and Vista:

  1. Click your Windows Start menu, and then click “Search.”
  2. A speech bubble will pop up asking you, “What do you want to search for?” Click “All files and folders.”
  3. Type a TrustCleaner file in the search box, and select “Local Hard Drives.”
  4. Click “Search.” Once the file is found, delete it.

How to stop TrustCleaner processes:

  1. Click the Start menu, select Run.
  2. Type taskmgr.exe into the the Run command box, and click “OK.” You can also launch the Task Manager by pressing keys CTRL + Shift + ESC.
  3. Click Processes tab, and find TrustCleaner processes.
  4. Once you’ve found the TrustCleaner processes, right-click them and select “End Process” to kill TrustCleaner.

How to remove TrustCleaner registry keys:

TrustCleaner warning Because your registry is such a key piece of your Windows system, you should always backup your registry before you edit it. Editing your registry can be intimidating if you’re not a computer expert, and when you change or a delete a critical registry key or value, there’s a chance you may need to reinstall your entire system. Make sure your backup your registry before editing it.

  1. Select your Windows menu “Start,” and click “Run.” An “Open” field will appear. Type “regedit” and click “OK” to open up your Registry Editor.
  2. Registry Editor will open as a window with two panes. The left side Registry Editor’s window lets you select various registry keys, and the right side displays the registry values of the registry key you select.
  3. To find a registry key, such as any TrustCleaner registry keys, select “Edit,” then select “Find,” and in the search bar type any of TrustCleaner’s registry keys.
  4. As soon as TrustCleaner registry key appears, you can delete the TrustCleaner registry key by right-clicking it and selecting “Modify,” then clicking “Delete.”

How to delete TrustCleaner DLL files:

  1. First locate TrustCleaner DLL files you want to delete. Open your Windows Start menu, then click “Run.” Type “cmd” in Run, and click “OK.”
  2. To change your current directory, type “cd” in the command box, press your “Space” key, and enter the full directory where the TrustCleaner DLL file is located. If you’re not sure if the TrustCleaner DLL file is located in a particular directory, enter “dir” in the command box to display a directory’s contents. To go one directory back, enter “cd ..” in the command box and press “Enter.”
  3. When you’ve located the TrustCleaner DLL file you want to remove, type “regsvr32 /u SampleDLLName.dll” (e.g., “regsvr32 /u jl27script.dll”) and press your “Enter” key.

That’s it. If you want to restore any TrustCleaner DLL file you removed, type “regsvr32 DLLJustDeleted.dll” (e.g., “regsvr32 jl27script.dll”) into your command box, and press your “Enter” key.

Did TrustCleaner change your homepage?

  1. Click Windows Start menu > Control Panel > Internet Options.
  2. Under Home Page, select the General > Use Default.
  3. Type in the URL you want as your home page (e.g., “http://www.homepage.com”).
  4. Select Apply > OK.
  5. You’ll want to open a fresh web page and make sure that your new default home page pops up.

TrustCleaner Removal Tip

Is your computer acting funny after deleting any TrustCleaner files? I recommend using a program like File Recover from PC Tools. File Recover saves deleted files that otherwise can’t be recovered by Windows operating sytem.

Want to save time finding TrustCleaner files? Download Spyware Doctor, let it find the TrustCleaner files for you, and then manually delete TrustCleaner files.

How Did You Get TrustCleaner?

Wondering how TrustCleaner ended up on your PC? If you’re infected with TrustCleaner or other badware, perhaps you were using…

  • Freeware or shareware: Did you download and install shareware or freeware? These low-cost or free software applications may come bundled with spyware, adware, or programs like TrustCleaner. Sometimes adware is attached to the free software to “pay” developers for the cost of creating the software, and more often spyware is secretly attached to free software to harm your computer and steal your personal and financial information.
  • Peer-to-peer software: Do you use a peer-to-peer (P2P) program or other application with a shared network? When you use these applications, you put your system at risk for unknowingly downloading an infected file, including applications like TrustCleaner.
  • Questionable websites: Did you visit a website that’s of questionable nature? When you visit malicious sites that are fishy and phishy, badware may be automatically downloaded and installed onto your computer, sometimes including applications like TrustCleaner. I recommend you use Firefox web browser, if you don’t already.

Understanding TrustCleaner

If you’re infected with TrustCleaner, you should know what you’re fighting. I’ll explain some definitions related to TrustCleaner.

TrustCleaner May Be Rogue Anti-Spyware

Rogue anti-spyware refers to anti-spyware/antivirus software of questionable value. Rogue anti-spyware may not be proven to protect your computer from spyware, may popup fake alerts or create many false positives about your PC being infected, or may use scare tactics to try to get you to purchase the application. Rogue anti-spyware software may be installed by a Trojan, come bundled with other software, or install itself through web browser security holes. While it is fairly rare, some rogue anti-spyware is created and distributed by known spyware or adware companies, and the rogue anti-spyware may install spyware or adware itself.

Often when you’re infected with rogue anti-spyware like TrustCleaner, you’ll see a false popup security alert like this:

TrustCleaner  popup

Rogue Anti-Spyware Tactics

Typically, rogue anti-spyware such as TrustCleaner has one or more of the qualities listed below, which is why rogue anti-spyware is considered anti-spyware software of questionable value.

  • False positives/fake alerts: Rogue anti-spyware may produce a large number of false positives or use fake alerts, noting that your computer is infected with spyware parasites or other threats that do not really exist.
  • Copycat looks: Rogue anti-spyware may copy the look and feel of other legitimate or rogue anti-spyware applications. Often, rogue anti-spyware applications may appear as close clones of other rogue anti-spyware software.
  • High pressure marketing: Rogue anti-spyware may use scare tactics or other aggressive advertising and marketing tactics to try to trick you into buying the rogue anti-spyware application. Often, rogue anti-spyware may produce false positives and fake alerts about your computer being infected.
  • Poor detection/scan reporting: Rogue anti-spyware may produce poor reports when it scans your PC. For example, rogue anti-spyware may say your computer is infected 11 parasites, but not specify which spyware parasites or what type of parasites. Rogue anti-spyware may also report that your PC is infected with SafeAndClean, but not tell you which related files, DLLS, etc. were found on your computer.
  • Weak scanning/detection: Rogue anti-spyware may not only poorly report on computer infection, but rogue antispyware may also poorly scan your PC. Rogue anti-spyware may skip over important folders and files of your computer that should be scanned to detect spyware.

Did TrustCleaner use these tactics to trick you into buying TrustCleaner?

TrustCleaner May Be a Trojan

Trojans install themselves secretly onto your computer, most often through your downloading a simple email attachment (often Trojans pose as harmless pictures). Most Trojans are able to gain complete control over your PC after installation. With this control, the Trojan and the hacker behind it may change your system settings, delete important files, steal your passwords, and watch your computer acitivity.

Infection Methods of TrustCleaner and Other Trojans

Most Trojans infect your computer by tricking you into launching an infected file. This poisoned file could disguised as a small file, such as a jpeg or other email attachment, or it might be downloaded via a website or FTP.

  • Email: Your PC may be infected with a Trojan when you download infected email attachments, or sometimes even when you simply open an email. Many Trojans exploit security holes in Microsoft Outlook. You may be able to reduce your chances of getting infected by a Trojan by using a spam-blocking software.
  • Websites: Your PC may be infected with a Trojan when you visit a rogue site. Many Trojans exploit security holes in Internet Explorer web browser so that by simply visiting a website you may unknowingly download a Trojan.
  • Open ports: If your computer runs programs that provide file-sharing functions – such as AOL Instant Messenger (AIM), MSN Messenger, and more – you may open your computer up to vulnerabilities. Using file sharing through these applications may create a network that gives attackers the opportunity to remotely access your computer.

TrustCleaner is also known as: TrustCleaner Trojan, Spyware TrustCleaner, Trust Cleaner Spyware, TrustCleaner com, Malware.Trust Cleaner, Trust Cleaner Adware