Let’s be clear: Norton Antivirus is a useful and reputable internet security program. Nortel Antivirus is a fake anti-spyware program designed to trick you into thinking it’s the real deal. Aside from a similar name and knock-off style, Nortel has nothing whatsoever to do with the real Norton program.
Nortel is a pesky application that takes root in your computer and refuses to leave. It shows up in your system tray and reports phony infections every few minutes, with most Nortel Antivirus popups reading that you’ve got 41 infections or Trojans. And once it’s scared you into thinking your computer could crash at any second, it tells you that “the removal features are disabled” and that you must purchase a license if you want to remove threats from your computer. It also might display a fake blue screen of death.
Don’t be taken in by this scam. Nortel is nothing but a parasite leeching off of Norton’s good rep.
Before those Nortel popups make you set fire to your PC, I’ll show you how to uninstall Nortel Antivirus, for free.
GET RID of Nortel Antivirus
- Manually remove Nortel Antivirus with step-by-step instructions
- Download Spyware Doctor to automatically remove Nortel Antivirus
- You can download award-winning, anti-badware software SpywareDoctor to easily remove Nortel Antivirus. Want to know why I dig SpywareDoctor? Read my review.
Do You Have Nortel Antivirus?
When you’re infected with badware — whether it’s Nortel Antivirus, spyware, adware, a Trojan, or a virus — there are a few key symptoms. Have you noticed…
- Slow computer performance: It just takes one parasite like Nortel Antivirus to slow your computer dramatically. If your PC takes longer than usual to reboot, or if your Internet connection is unusually slow, you may be infected with Nortel Antivirus.
- New desktop shortcuts or switched homepage: Badware like Nortel Antivirus may change your Internet settings to redirect your homepage to another site. Badware can even add desktop shortcuts to your PC.
- Annoying popups: Badware can bombard your computer with popup ads, even when you’re not online. Through these popups, you may be tricked into downloading more spyware.
How to Remove Nortel Antivirus Manually
Before we get started, you should backup your system and your registry, so it’ll be easy to restore your computer if anything goes wrong.
To remove Nortel Antivirus manually, you need to delete Nortel Antivirus files. Not sure how to delete Nortel Antivirus files? Click here, and I’ll show you. Otherwise, go ahead and…
Stop Nortel Antivirus processes:
C:\ProgramData\nol\wox.exe
C:\Documents and Settings\All Users\Application Data\nol\wox.exe”
%UserProfile%\Application Data\nol\mrgdll.exe
Get rid of Nortel Antivirus folders:
Remove Nortel Antivirus registry values:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”[RANDOM NAME]” = “C:\ProgramData\nol\mrgdll.exe”
HKEY_CURRENT_USER\Software\wox
Note: In any Nortel Antivirus files I mention above, “%UserProfile%” is a variable referring to your current user’s profile folder. If you’re using Windows NT/2000/XP, by default this is “C:\Documents and Settings\[CURRENT USER]” (e.g., “C:\Documents and Settings\JoeSmith”). If you have any questions about manual Nortel Antivirus removal, go ahead and leave a comment.
How Do You Remove Nortel Antivirus Files?
Need help figuring out how to delete Nortel Antivirus files? While there’s some risk involved, and you should only manually remove Nortel Antivirus files if you’re comfortable editing your system, you’ll find it’s fairly easy to delete Nortel Antivirus files in Windows.
How to delete Nortel Antivirus files in Windows XP and Vista:
- Click your Windows Start menu, and then click “Search.”
- A speech bubble will pop up asking you, “What do you want to search for?” Click “All files and folders.”
- Type a Nortel Antivirus file in the search box, and select “Local Hard Drives.”
- Click “Search.” Once the file is found, delete it.
How to stop Nortel Antivirus processes:
- Click the Start menu, select Run.
- Type taskmgr.exe into the the Run command box, and click “OK.” You can also launch the Task Manager by pressing keys CTRL + Shift + ESC.
- Click Processes tab, and find Nortel Antivirus processes.
- Once you’ve found the Nortel Antivirus processes, right-click them and select “End Process” to kill Nortel Antivirus.
How to remove Nortel Antivirus registry keys:
Because your registry is such a key piece of your Windows system, you should always backup your registry before you edit it. Editing your registry can be intimidating if you’re not a computer expert, and when you change or a delete a critical registry key or value, there’s a chance you may need to reinstall your entire system. Make sure your backup your registry before editing it.
- Select your Windows menu “Start,” and click “Run.” An “Open” field will appear. Type “regedit” and click “OK” to open up your Registry Editor.
- Registry Editor will open as a window with two panes. The left side Registry Editor’s window lets you select various registry keys, and the right side displays the registry values of the registry key you select.
- To find a registry key, such as any Nortel Antivirus registry keys, select “Edit,” then select “Find,” and in the search bar type any of Nortel Antivirus’s registry keys.
- As soon as Nortel Antivirus registry key appears, you can delete the Nortel Antivirus registry key by right-clicking it and selecting “Modify,” then clicking “Delete.”
How to delete Nortel Antivirus DLL files:
- First locate Nortel Antivirus DLL files you want to delete. Open your Windows Start menu, then click “Run.” Type “cmd” in Run, and click “OK.”
- To change your current directory, type “cd” in the command box, press your “Space” key, and enter the full directory where the Nortel Antivirus DLL file is located. If you’re not sure if the Nortel Antivirus DLL file is located in a particular directory, enter “dir” in the command box to display a directory’s contents. To go one directory back, enter “cd ..” in the command box and press “Enter.”
- When you’ve located the Nortel Antivirus DLL file you want to remove, type “regsvr32 /u SampleDLLName.dll” (e.g., “regsvr32 /u jl27script.dll”) and press your “Enter” key.
That’s it. If you want to restore any Nortel Antivirus DLL file you removed, type “regsvr32 DLLJustDeleted.dll” (e.g., “regsvr32 jl27script.dll”) into your command box, and press your “Enter” key.
Did Nortel Antivirus change your homepage?
- Click Windows Start menu > Control Panel > Internet Options.
- Under Home Page, select the General > Use Default.
- Type in the URL you want as your home page (e.g., “http://www.homepage.com”).
- Select Apply > OK.
- You’ll want to open a fresh web page and make sure that your new default home page pops up.
Nortel Antivirus Removal Tip
Is your computer acting funny after deleting any Nortel Antivirus files? I recommend using a program like File Recover from PC Tools. File Recover saves deleted files that otherwise can’t be recovered by Windows operating sytem.
Want to save time finding Nortel Antivirus files? Download Spyware Doctor, let it find the Nortel Antivirus files for you, and then manually delete Nortel Antivirus files.
How Did You Get Nortel Antivirus?
Wondering how Nortel Antivirus ended up on your PC? If you’re infected with Nortel Antivirus or other badware, perhaps you were using…
- Freeware or shareware: Did you download and install shareware or freeware? These low-cost or free software applications may come bundled with spyware, adware, or programs like Nortel Antivirus. Sometimes adware is attached to the free software to “pay” developers for the cost of creating the software, and more often spyware is secretly attached to free software to harm your computer and steal your personal and financial information.
- Peer-to-peer software: Do you use a peer-to-peer (P2P) program or other application with a shared network? When you use these applications, you put your system at risk for unknowingly downloading an infected file, including applications like Nortel Antivirus.
- Questionable websites: Did you visit a website that’s of questionable nature? When you visit malicious sites that are fishy and phishy, badware may be automatically downloaded and installed onto your computer, sometimes including applications like Nortel Antivirus. I recommend you use Firefox web browser, if you don’t already.
Understanding Nortel Antivirus
If you’re infected with Nortel Antivirus, you should know what you’re fighting. I’ll explain some definitions related to Nortel Antivirus.
Nortel Antivirus May Be Rogue Anti-Spyware
Rogue anti-spyware refers to anti-spyware/antivirus software of questionable value. Rogue anti-spyware may not be proven to protect your computer from spyware, may popup fake alerts or create many false positives about your PC being infected, or may use scare tactics to try to get you to purchase the application. Rogue anti-spyware software may be installed by a Trojan, come bundled with other software, or install itself through web browser security holes. While it is fairly rare, some rogue anti-spyware is created and distributed by known spyware or adware companies, and the rogue anti-spyware may install spyware or adware itself.
Often when you’re infected with rogue anti-spyware like Nortel Antivirus, you’ll see a false popup security alert like this:

Rogue Anti-Spyware Tactics
Typically, rogue anti-spyware such as Nortel Antivirus has one or more of the qualities listed below, which is why rogue anti-spyware is considered anti-spyware software of questionable value.
- False positives/fake alerts: Rogue anti-spyware may produce a large number of false positives or use fake alerts, noting that your computer is infected with spyware parasites or other threats that do not really exist.
- Copycat looks: Rogue anti-spyware may copy the look and feel of other legitimate or rogue anti-spyware applications. Often, rogue anti-spyware applications may appear as close clones of other rogue anti-spyware software.
- High pressure marketing: Rogue anti-spyware may use scare tactics or other aggressive advertising and marketing tactics to try to trick you into buying the rogue anti-spyware application. Often, rogue anti-spyware may produce false positives and fake alerts about your computer being infected.
- Poor detection/scan reporting: Rogue anti-spyware may produce poor reports when it scans your PC. For example, rogue anti-spyware may say your computer is infected 11 parasites, but not specify which spyware parasites or what type of parasites. Rogue anti-spyware may also report that your PC is infected with SafeAndClean, but not tell you which related files, DLLS, etc. were found on your computer.
- Weak scanning/detection: Rogue anti-spyware may not only poorly report on computer infection, but rogue antispyware may also poorly scan your PC. Rogue anti-spyware may skip over important folders and files of your computer that should be scanned to detect spyware.
Did Nortel Antivirus use these tactics to trick you into buying Nortel Antivirus?

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Uhhh i tried that what you told pamela, and that was a no dice, Spyware Doctor wont connect when it asks to run smart update.
(error trying to download list of updates)
Hi, Pamela
I’m sorry to hear that Spyware Doctor and my manual removal instructions didn’t remove Nortel Antivirus from your PC.
Badware is like a virus—we mean the real kind, like the ones that give us the flu. Every year we fight them off, but they’re constantly morphing into something slightly different, so that we always have to play catch-up.
Sometimes our antispyware programs need a nudge. To get your Spyware Doctor up to speed with the current badware, follow these steps:
1. In Spyware Doctor, go to the Help menu, click on About, and make sure you’re up-to-date with Version 6. If you have an earlier version, upgrade.
2. Clear your temporary internet files. Different browsers have different ways of doing this. If you don’t know how to do it with your browser, ask Google.
3. Restart your computer in Safe Mode with Networking, open Spyware Doctor, and run a full scan. Repair any infections that are found.
4. Restart your computer in normal mode, and everything should be fine.
Please let me know if you still need help.
Also, anyone else dealing with Nortel have suggestions?
Dear Kristopher:
I downloaded and purchased Spyware Doctor on your recommendation from your webpage
“How to Remove Nortel Antivirus.” It cost me $29.95 and I am on disability and cannot afford to spend money frivolously. It did not work! Nortel is still there.
I followed your instructions to remove the thing and none of the files you listed were there. Nor was I able to find any Search bubble. The search option was at the bottom of the start list.
This had cost me significant time and money, following your directions. I am not computer illiterate and know my way around computer programs. So, your directions sound cogent, but were non-productive.
Please either revise your directions or take your page down. It is not at all helpful and is also costly in terms of dollars and times.
Regards,
Pamela Provost