A bunch of files with a new .www extension on your computer indicates the only thing - Freshdesk Ransomware has successfully slithered onto your computer and encrypted your files. Files having a new extension are those which have been locked. Unfortunately, it means that you could no longer access them all no matter that there are very important files among those encrypted ones. Ransomware infections illegally sneak onto computers to encrypt users’ files because they want money from users. They first lock files and then demand a ransom. Of course, those users whose important documents or other files have been encrypted are ready to pay a ransom no matter what its size is in order to get files back. Unfortunately, what users usually do not know is that they might not get the decryption key from cyber criminals although they promise to send it the same minute they get money. In some cases, cyber criminals behind a ransomware infection do not even have a decryption key stored anywhere, but, of course, they will not hesitate to take users’ money. To put it differently, the chances are high that you will get nothing even if you pay for it. It is the main reason specialists at 411-spyware.com never recommend making payments to ransomware developers. Read the rest of the article to find out what you should do instead.
Freshdesk Ransomware is a harsh threat, so it will not miss an opportunity to corrupt your files. It will lock them all right after the successful entrance. As mentioned in the first paragraph, it appends a new extension .www to those files it encrypts, and then a ransom note restore_files.html is dropped on Desktop. This ransom note tells users how they can decrypt their files. Actually, nothing new is said there – it demands a ransom of 0.5 Bitcoin (at the time of writing, 0.5 BTC = ~1100 USD). This ransomware infection tries to convince users that it is the only way to get files back. Even if it turns out to be true, it is still too risky to send money to cyber criminals – there are no guarantees that a decryption tool will reach you. Therefore, we have the only piece of advice for you – delete Freshdesk Ransomware from your PC as soon as possible so that it could not encrypt your files again. Then, try to find a way to get your files back without the decryption key. For example, you can easily recover your files if you have their copies on external storage. If you have never backed up any of your files, you should try free data recovery tools available on the web; however, they might be useless too because ransomware infections usually remove Shadow Volume copies of files which are necessary for the restoration of the encrypted data.
Before we go deep into the Freshdesk Ransomware removal process, we want users to know how this infection has slithered onto their computers so that they would not repeat the same mistake again and will not end up with new malware. Specialists could not find much about the distribution of this crypto-threat, but, according to them, there is basically no doubt that this infection is spread via spam email campaigns. It travels as an email attachment and then immediately enters PCs and starts encrypting files on them if users open the malicious attachment. Of course, several other distribution methods cyber criminals use to spread their creations exist too. For instance, these infections might pretend to be beneficial software and sit on file-sharing websites. Last but not least, ransomware-type infections might also be dropped on users’ computers by Trojan infections. Do not let them enter your computer in the future – install security software and activate it to work 24/7.
Sadly, your files will not be decrypted even after you disable Freshdesk Ransomware, but it is still necessary to get rid of it so that it could not encrypt any news files stored on the computer again. It should be enough to delete a malicious recently downloaded/opened file to remove this threat fully. It might be a challenge to find this file because it could be anywhere, so if our instructions (see below) do not help you to erase and remove it, we recommend performing a system scan with an automated malware remover.