How to Detect & Remove Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection

What's Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection?

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Threat Level: Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a pest

Q. I’m infected with a stubborn worm/virus/fake antispyware program. I bought Legitimate Antivirus/Anti-Spyware XYZ and it’s not solving the problem. A little help please!

I often see this asked in comments on 411-Spyware. I’m glad people come to us for for help, but there’s someone else they should be asking first — their antivirus/anti-spyware software support team.

If you paid for the software and it’s not removing the infection, it’s not doing its job. Free customer support should have been part of the package when you bought it, so find the software company’s email address and/or phone number and tell them of your problem. Antivirus/anti-spyware companies want you to renew your license when it expires, so they should be more than happy to help you remove the infection.

Please note that products like AVG Free and Spyware Doctor Starter Edition don’t have customer support. That’s the price you pay for not paying in the first place.

While you’re waiting for a reply from the antivirus/anti-spyware company’s support team, make sure your software is up to date, and run the program again. If the infection is getting in the way of you doing this, reboot your computer and hold down the F8 key. When the option appears, choose “Safe mode with Networking.” Once you’re in safe mode, update and scan from there if the software lets you.

Good luck!

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection-Related Posts

  » “Your computer is infected! Windows has detected spyware infection!” popup

  » “You have a security problem!” popup

  » Q. I bought fake antispyware. How do I get my money back?

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection's Threat Level Explained

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Minor Pest Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a minor pest

The parasite isn't a real threat, but Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may track your Internet activities. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be easily removed with your Windows system "Add/Remove" function.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Pest Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a pest

The parasite might profile you web activities and may have installed itself onto your PC via a drive-by download. You can probably manually remove Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection yourself.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Minor Threat Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a minor threat

The parasite might profile you and other users of your PC, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may send this data back to its parent server.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Medium Threat Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a medium threat

The parasite might profile you and other users of your PC, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may send this data back to its parent server. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be impossible to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Threat Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a threat

The parasite might profile you and other users of your PC, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may send this data back to its parent server. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may download and install more malware onto your PC, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be impossible to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Minor Danger Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a minor danger

The parasite may profile you, log every keystroke you make, and take snopshots of your computer activity. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may also be difficult to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Medium Danger Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a medium danger

The parasite may profile you, log every keystroke you make, and take snopshots of your computer activity. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may download more malware and also be very difficult to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Danger Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a danger

The parasite may profile you, log every keystroke you make, and take snopshots of your computer activity. These logs may be sent to anonymous attacker, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may download more malware. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be very difficult to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is a Major Danger Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is a major danger

The parasite may track all of your computer activity, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may allow a hacker to access your PC. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may pipe more malware into your computer, and may disable your anti-spyware or anti-virus software. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be very difficult to manually remove.

Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection Is an Extreme Danger Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection is an extreme danger

The parasite may track all of your computer activity, and Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may allow a hacker to control your computer. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may pipe more malware into your computer, and may disable your anti-spyware or anti-virus software and firewall, and block your access to anti-spyware sites. Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection may be very difficult to manually remove.

"Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection" keywords: Rogue Anti Spyware, Spyware

"Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection" was posted on Friday, September 26th, 2008 at 8:40 pm. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Comment on "Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection" - Your Responses Help Us Get Rid of Q. I Bought a Legitimate Antivirus, But It Won’t Remove the Infection!